Privacy Policy

Effective Date: March 5, 2026 Last Updated: August 12, 2026

At Better Human, Inc. (“Better Human,” “we,” “us,” or “our”), we are committed to protecting your privacy while delivering the future of preventive health and longevity optimization. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, at-home blood testing kits, AI-driven insights, supplements, wellness programs, employer programs, and telehealth services (when available).

By accessing or using our Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

We do not sell your personal information. We do not share it for third-party advertising.

1. Information We Collect

We collect the following categories of information:

Personal Identifiers & Contact Data

• Name, email address, phone number
• Mailing address
• Date of birth and gender
• Payment details (processed by third-party providers)

Health & Biometric Data (Sensitive Category)

• At-home blood sample results processed by third-party clinical laboratory partners
• Biomarkers including ApoB, Lp(a), hs-CRP, lipids, vitamins, hormones, inflammation markers, and metabolic markers
• Self-reported symptoms, questionnaires, medical history, and medications
• Wearable and HealthKit data when you connect a supported device or platform
• Food photos or barcode scans via third-party APIs (Snap & Track feature)

HealthKit & Wearable Device Data

If you choose to connect Apple HealthKit or a supported wearable device, we may read the following categories of health and fitness data with your explicit permission:

• Activity and fitness data (steps, calories, workouts, and movement)
• Heart and cardiovascular data (heart rate, resting heart rate, and heart rate variability)
• Sleep and recovery data (sleep duration, sleep stages, and overnight biometrics)
• Body measurements (weight, height, and body composition)
• Nutrition and hydration data available through connected platforms
• Other health and wellness data you explicitly authorize

This data is used solely to provide health insights, trend analysis, wellness scores, biological age calculations, and personalized recommendations within the Better Human platform. We do not sell HealthKit data. We do not use HealthKit data for advertising purposes. HealthKit data is not shared with third parties for advertising or marketing. You may revoke HealthKit access at any time through your device settings (Settings > Privacy & Security > Health).

AI-Generated & Inferred Data

• Risk scores
• Biological age modeling
• Personalized action plans
• Supplement, diet, and workout recommendations

Usage & Technical Data

• IP addressDevice ID
• Browser type and operating system
• App usage and analytics
• Cookies and tracking technologies

Employer Program Data

Aggregated, anonymized workforce health insights for employers. No individually identifiable data is shared without explicit employee consent.

Telehealth Data (When Available)

Information shared during physician consultations such as diagnoses, treatment plans, or prescriptions when clinically appropriate.

Children’s Data

Our services are intended only for individuals age 18 or older.

2. How We Use Your Information

We use your information for the following purposes:

• Provide, personalize, and improve our health optimization platform
• Process orders and ship testing kitsAnalyze blood samples via third-party laboratory partners
• Deliver lab results and AI insights
• Generate health insights, wellness scores, biological age estimates, and personalized recommendations from wearable and HealthKit data you have authorized
• Enable telehealth consultations with independent physicians
• Train AI and machine learning models using de-identified data
• Provide aggregated analytics for employer wellness programs
• Communicate with you regarding account notices and support
• Prevent fraud and comply with legal obligations
• Manage subscriptions and billing

Medical Disclaimer: Our Services are designed for wellness monitoring and educational purposes. They are not intended to diagnose, treat, or cure disease unless independent physicians provide separate medical services through telehealth.

3. How We Share or Disclose Information

We only share data in the following situations:

• Service Providers: laboratories, cloud providers (AWS), payment processors, analytics services
• ‍Independent Physicians: when you participate in telehealth consultations
• ‍Employers: only aggregated or anonymized workforce health insights
• ‍De-identified Data: used for research, analytics, and AI training
• ‍Legal Requirements: to comply with laws or legal processes
• ‍Corporate Transactions: mergers, acquisitions, or restructuring

HIPAA Transparency: Better Human operates as a consumer wellness platform rather than a HIPAA-covered healthcare provider. Partners such as laboratories and physicians maintain appropriate safeguards where applicable.

4. AI Services & Data Processing

Our application includes AI-powered features designed to provide health insights, wellness guidance, and conversational assistance.

To enable these features, certain user-provided information may be securely processed by third-party AI service providers through cloud infrastructure providers such as AWS Bedrock.

Information We May Process

When using AI-powered features, we may process:

• Messages and prompts submitted by users
• Conversation contextHealth and wellness-related inputs, including laboratory test results, biomarker data, wearable device metrics, nutrition information, health questionnaires, symptoms, medications, biological age insights, and certain profile information such as age and gender
• Attachments or files shared within AI conversations

Purpose of Processing

This information is processed solely for purposes including:

• Generating AI responses
• Improving conversation quality and contextual relevance
• Supporting wellness and health-related interactions within the app

Third-Party AI Providers

AI-related processing may involve trusted third-party providers, including:

• AWS Bedrock

These providers are contractually required to maintain appropriate safeguards and protections for user data.

User Consent

Users are presented with an in-app disclosure and consent request before AI-powered features are activated.

Disabling or declining consent may limit or prevent access to AI-powered features within the application.

AI Disclaimer: AI-generated content is intended for informational and wellness purposes only and does not replace professional medical advice, diagnosis, or treatment.

5. Cookies & Tracking Technologies

We use essential, functional, and analytics cookies to improve our services. Users may manage cookie preferences through browser settings or our cookie banner.

AI systems may process data to generate risk scores and recommendations, but they do not make automated decisions with legal or similarly significant effects.

6. Security & Data Retention

We implement industry-standard safeguards including encryption, access controls, and secure infrastructure hosted on AWS.

We retain health and account data as long as your account is active or as required for legal compliance or service improvement. Anonymized data may be retained indefinitely.

7. Your Rights & Choices

Depending on your location, you may have rights to:

• Access or obtain a copy of your data
• Correct inaccurate informationRequest deletion of personal data
• Opt-out of marketing communications
• Limit processing of sensitive information

Requests may require identity verification and will be processed within applicable legal timelines.

8. Telehealth & Independent Physicians

Telehealth services are provided by independent licensed physicians. Better Human provides the technology platform but does not practice medicine. Physicians are responsible for diagnoses, treatment plans, and prescriptions.

9. Children’s Privacy

Our services are not intended for anyone under the age of 18. If we discover data belonging to minors, we will delete it.

10. International Users

All data is stored and processed in the United States. If we expand internationally, we will implement appropriate cross-border data protection mechanisms.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

SMS Messaging Privacy

During account registration, you are asked to provide a mobile phone number. Consent to receive SMS (text message) communications from Better Human is entirely separate from providing your phone number: it is requested via a distinct, optional SMS consent checkbox that is unchecked by default and presented alongside links to this Privacy Policy and our Terms & Conditions. You are not required to select the SMS consent checkbox to create or use your account — you affirmatively opt in only by checking that box yourself.

SMS messages may include account verification codes, appointment reminders, workout and nutrition reminders, health report availability notifications, account updates, and customer support communications. Message frequency may vary, and message and data rates may apply.

Mobile phone numbers are used solely to provide the SMS services requested by the user. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes. This opt-in data and consent will not be sold, rented, or otherwise disclosed to any third parties or affiliates for their marketing or promotional purposes.

Better Human may share a user's mobile phone number only with trusted SMS delivery providers (such as SMS platform providers) solely for the purpose of delivering the SMS messages requested by the user, and never for those providers' own marketing purposes.

Users may opt out of SMS messages at any time by replying STOP. Users may receive assistance by replying HELP where supported, or by contacting us using the information in the "Contact Us" section below.

12. Contact Us

Better Human, Inc. 17595 Harvard Ave, Ste C-748 Irvine, CA 92614 Email: privacy@betterhumanclub.com