Find answers to common questions about BetterHuman Health
Join and select your health focus (Longevity, Thyroid, Hormone, or Heart & Metabolic) Receive your kit in 3-5 days Collect a small blood sample from your upper arm in 5 minutes - no needles, no lab visits Ship it back for processing at a CLIA-certified lab Get your results in 7-10 days with personalized insights and recommendations
No. BetterHuman Health tests are available directly to you without a doctor's referral or prescription.
Our panels cover cardiovascular, metabolic, hormonal, thyroid, liver, kidney, inflammation, and nutritional health, depending on which panel you choose.
Four core panels are included with membership (Longevity Essentials, Thyroid Focus, Hormone Focus, Heart & Metabolic), and you can switch between them anytime. Upgrade to Ultimate 360 for up to 60 biomarkers in a single test.
We exclusively work with CLIA/CAP accredited labs that perform extensive validation on each assay to meet federal CLIA requirements. All our tests have a 95%-99% correlation coefficient when compared with standard venous blood draw results.
We independently perform in house testing against Labcorp and Quest on a quarterly basis to monitor and ensure our lab partners are meeting these standards.
Yes, absolutely. Our at-home test kits meet the highest standards of laboratory testing:
With BetterHuman, you're getting the convenience of at-home testing without compromising on the quality and accuracy you'd expect from a traditional laboratory setting.
Each test is built with a specific purpose. It's designed to go beyond a standard annual physical by measuring dozens of clinically relevant markers, such as ApoB, Lp(a), DHEA-S, cortisol, ferritin, and insulin-related metrics, that are typically omitted from routine checkups.
We collect a relatively large capillary sample using the EasyDraw arm collector patch. It's around 50 times what Theranos was collecting. This ensures good repeatability and has been shown to work well for the analytes we are focused on. As part of CLIA/CAP validations every test we sell has been shown to have good agreement between matched capillary and venous draw samples.
Results are typically ready 7-10 days after your sample reaches our lab. You'll receive an email when your report is available in your dashboard.
When your report is ready for viewing, you will receive an email letting you know your user portal has been updated. You can access your report at any time by logging in and scrolling down to "Your Reports".
Your reports are not just raw data. Our in-house clinical team created a unique scoring system called the Axes of Wellness that spans different health and lifestyle categories such as Inflammation, Metabolic, and Cardiovascular Health. With this, we take the guesswork out of interpreting your results and empower you with actionable insights to improve your wellness. If you would like to view your data in a traditional table format, you can do so by exporting the PDF within your report.
Yes, all our tests are HSA/FSA eligible. If you have an HSA/FSA card you can simply use it for the purchase. If your card is not accepted, please contact support and we will send you an itemized receipt of all information necessary for reimbursement after purchase.
No, and here's why that works in your favor:
Our approach integrates up to 60 biomarkers into a single sample collection, optimizing the amount of data extracted from a single kit. This contrasts with other companies, which offer only 2-4 markers per kit, aiming to increase profits.
Our model enables us to provide test kits at cost, with the strategy to boost demand and subsequently lower production expenses.
Our organization specializes in developing blood testing hardware, with the ambition to enable instant at-home testing of all these markers at a cost significantly lower than current standards, without compromising the quality or accuracy of our tests.
Yes, anytime from your account portal. There's no commitment, and you'll keep access to your previous test data if you cancel. If you prepaid for the year, canceling stops your renewal at the end of that period.
We currently have the ability to support over 300 devices across ten categories. The most common devices our users connect are Apple Watch, Fitbit, Oura, EightSleep, Whoop, and Freestyle Libre.
We don't just return lab results. By correlating your biomarkers with wearable data, we translate numbers into actionable lifestyle changes that drive measurable improvement.
Your kit arrives in 3-5 days. Once you've collected your sample, schedule a same-day pickup and we'll overnight it to our CLIA-certified lab.
Yes! We service all of Canada. Currently, only Fingerstick tests are available in Canada, while EasyDraw shoulder-collector kits are available in the U.S. only.
Yes. Our servers use enterprise-grade security that meets or exceeds all applicable data protection and privacy requirements. Your sensitive information is safeguarded by state-of-the-art security measures.
You do. We have a strict zero data selling policy. Your information is never sold to third parties. You can export or delete your data from our servers at any time.
Our support team is happy to help with account, billing, and test-related questions. Reach us anytime at support@betterhuman.com.
Better Human AI provides educational health and wellness information based on your health data. It is not medical advice and should not be used to diagnose, treat, cure, or prevent any medical condition. Always consult your physician or another qualified healthcare professional before making medical decisions or changing medications, treatments, diet, or exercise plans based on AI-generated information.
Blood, urine, wearables, nutrition and exercise, connected in one longitudinal health platform.